Privacy Policy

1. General Website Terms

1.1 Introduction

These terms apply to the website www.worldhealthlaboratories.com. By using this website, you agree to these terms.

1.2 Intellectual Property

All content on this website, including logos, images, text, and company names, is protected by intellectual property rights and belongs to WHL.

1.3 Liability Disclaimer

  • The information on our website is for general purposes and not personal, professional, or legal advice.
  • We make every effort to provide accurate and updated information, but errors may occur. If you spot any inaccuracies, please contact WHL.
  • We are not responsible for any damage caused by using this website, including system failures, downtime, or external links leading to third-party websites.
  • While we provide links to third-party websites, we do not control their content and are not responsible for any issues that arise from using them.

1.4 Governing Law and Jurisdiction

This website is governed by Dutch law, and any disputes will be handled exclusively by the Dutch courts.

1.5 Privacy Policy

How We Handle Your Data

We collect personal data for purposes like customer management, order tracking, invoicing, and marketing.

Legal Basis for Data Processing

Your data is processed based on:

  1. Your consent
  2. The need to fulfill an agreement
  3. Compliance with legal obligations
  4. Our legitimate business interests

You can withdraw your consent at any time.

Sharing Data with Third Parties

We may share your data with companies affiliated with WHL or our partners, ensuring they take appropriate security measures.

Data Retention

We store your data as long as legally required and necessary for its intended purpose.

Your Rights

You have the right to:

✔ Access your data
✔ Correct or delete your data
✔ Restrict processing
✔ Object to data use
✔ Transfer your data to another company

To exercise these rights, email info@worldhealtlaboratories.com

Direct Marketing

You can object to the use of your data for marketing purposes at no cost.

Complaints

If you have concerns, you can file a complaint with the Dutch Data Protection Authority at:
https://autoriteitpersoonsgegevens.nl

1.6 Use of Cookies

We use cookies to improve website functionality. These include:

  • First-party cookies: Used to store site preferences.
  • Third-party cookies: (e.g., Google Analytics) require your consent.

You can disable cookies in your browser settings, but some site features may not work properly.

1.7 Google Analytics

We use Google Analytics to track website usage. Your IP address may be stored on Google’s U.S. servers. You can disable cookies to prevent tracking.

2. General Conditions for Laboratory Services

2.1 Scope

These conditions apply to all services provided by World Health Laboratory (WHL). Any deviations require written approval.

2.2 Accreditation

We are accredited by CAP (College of American Pathologists). A detailed list of accredited tests is available upon request.

2.3 Quotes and Offers

Our offers are non-binding and valid for 30 days, unless stated otherwise.

2.4 Service Requests

  • Analysis requests must be submitted using our official request forms.
  • We may decline requests but will notify the client accordingly.

2.5 Liability

  • We follow clinical standards but do not guarantee specific results.
  • Our liability is limited to €25,000 per claim, except in cases of proven gross negligence.

2.6 Confidentiality

We comply with privacy laws but may use anonymized data for research or statistical purposes.

2.7 Samples and Storage

  • Clients must provide samples following our guidelines.
  • If we handle transport, we are not liable for lost or damaged samples.
  • Samples are stored per standard guidelines unless agreed otherwise.

2.8 Testing Methods

We determine the testing methods and equipment used. Information is available upon request.

2.9 Results

  • Results are provided only to the client unless authorized in writing.
  • Reports cannot be reproduced without written permission.

2.10 Pricing

Services are billed according to our standard price list unless agreed otherwise.

2.11 Payments

  • Invoices must be paid within 14 days.
  • Disputes must be raised within 21 days via registered letter.
  • Late payments incur a 1% monthly interest charge.
  • Unpaid invoices may be handed to a third party for collection.

2.12 Complaints

We are committed to addressing complaints regarding our services.

2.13 Translations

In case of translation differences, the Dutch version takes precedence.

2.14 Legal Jurisdiction

Dutch law applies, and disputes will be handled in the Utrecht court.